Return Policy

At BM Corner, we take pride in serving fresh, high-quality Vietnamese food. We want you to have the best experience with us, but we understand that sometimes issues may arise. Please review our Return & Refund Policy below.

1. Order Issues & Incorrect Items

If you receive the wrong item or your order is incomplete, please contact us within 30 minutes of receiving your food. We will verify the issue and offer a suitable solution:

✅ A replacement of the correct item (subject to availability)

✅ A store credit for your next order

✅ A refund if the item cannot be replaced

2. Food Quality Concerns

We strive for freshness and consistency, but if you are unsatisfied with the food quality, please:

✅ Take a photo of the item and describe the issue

✅ Contact us within 30 minutes of delivery or pickup

We will assess the situation and may offer a replacement, store credit, or refund depending on the case.

3. Cancellations & Refunds

🚨 For Pickup & Delivery Orders:

• Cancellations made before food preparation begins may be eligible for a full refund.

• Cancellations after food preparation has started will not be refunded.

🚨 For Doordash/Uber Eats Orders:

• Refunds & order adjustments must be handled directly with Doordash/Uber Eats as they manage the transaction and delivery.

4. No-Show & Missed Deliveries

• If you do not pick up your order within 30 minutes of the scheduled time, we will not be able to refund or remake your meal.

• If a delivery is unsuccessful due to an incorrect address or no response from the customer, the order is non-refundable.

5. How to Request a Refund or Replacement?

📞 Call/Text us: 0484 514 733

📧 Email us: support@bmcorner.com.au

📍 Visit us: 53 Collingrove Circus, Pimpama

We appreciate your support and understanding. Our goal is to provide the best food and service to our community!

BM Corner Team